Terms of Service
Last updated: March 2026
1. Acceptance of Terms
By registering for or using the LabourBase AI platform ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use the Platform. These Terms apply to all users including labourers, subcontractors, contractors, and administrators.
2. Eligibility
You must be at least 18 years old and legally entitled to work in the United Kingdom to register as a labourer or subcontractor. Contractors must be a registered business or sole trader operating in the UK. By registering, you confirm you meet these requirements.
3. Your Account
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@labourbase.ai if you suspect unauthorised access. We reserve the right to suspend or terminate accounts that violate these Terms.
4. Platform Services
LabourBase provides a marketplace that connects contractors with labourers and subcontractors. We use AI to parse job descriptions, score worker profiles, and rank candidates. We are a technology intermediary only — we are not an employment agency, and we do not employ, engage, or place workers. Any contract of employment or engagement is solely between the contractor and the worker.
5. Accurate Information
You must ensure that all information you provide on the Platform is accurate, complete, and up to date. Uploading false compliance documents, misrepresenting qualifications, or impersonating another person are grounds for immediate account termination and may result in legal action.
6. Subscriptions and Payments
Certain features require a paid subscription or credit purchase. Subscriptions are billed monthly via Stripe and renew automatically until cancelled. Credits are non-refundable once consumed. You may cancel your subscription at any time from your billing page; cancellation takes effect at the end of the current billing period. All prices include VAT where applicable.
7. AI Scores
AI-generated scores are derived from video content you voluntarily upload and are intended as a guide for contractors. Scores do not guarantee employment, reflect character, or constitute a professional assessment. LabourBase makes no warranty as to the accuracy of AI scores and accepts no liability for decisions made based on them.
8. Prohibited Conduct
You must not: use the Platform to harass, threaten, or discriminate against any person; attempt to circumvent our fee or billing system by taking relationships off-platform to avoid credits; upload unlawful, defamatory, or fraudulent content; reverse-engineer or scrape the Platform; or use the Platform for any purpose other than its intended construction labour marketplace function.
9. Intellectual Property
All content on the Platform, including the LabourBase brand, logo, AI systems, and software, is owned by LabourBase AI Ltd or its licensors. You retain ownership of content you upload (such as videos and documents) but grant LabourBase a non-exclusive licence to store, display, and process it for the purpose of providing the Platform.
10. Limitation of Liability
To the maximum extent permitted by law, LabourBase shall not be liable for any indirect, incidental, or consequential losses arising from your use of the Platform, including loss of earnings, loss of contracts, or loss of data. Our total liability to you shall not exceed the subscription fees you have paid in the 12 months preceding the claim.
11. Termination
We may suspend or terminate your account at any time for breach of these Terms, non-payment, or if we reasonably believe your use of the Platform causes harm. You may close your account at any time from your settings page. On termination, your right to access the Platform ceases immediately.
12. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes at least 14 days in advance via email or in-app notification. Continued use of the Platform after the effective date constitutes acceptance.
13. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact
For questions about these Terms, contact us at legal@labourbase.ai or write to LabourBase AI Ltd, Legal Department, England & Wales.